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Process

How we deliver your project.

Start with your business goals. Plan the pages and content, review the design, and launch with the work checked and a practical handoff.

Scope and requirements

We agree to the pages, features and content before work begins.

Illustrative brief: more inquiries, five pages, a contact form and a mobile layout. Selected requirements become an agreed scope.

Website design

We design the layouts, content and visual style.

Illustrative design decision: selecting Inquiry first moves the contact action into alignment with the service introduction.

Development and testing

We build the site and test its layouts, forms and links.

Illustrative test, not a live form: the browser narrows to a phone layout, then a test message is sent and a receiving confirmation appears.

Updates and support

We handle agreed fixes, updates and new features after launch.

Illustrative agreed update: an online booking request installs a booking module in the example website, the request completes, and version 1.1 is released.

Your project, step by step.

These checkpoints describe a website project. We agree to the steps and deliverables your job needs before work begins.

When plans change.

If a request changes the scope, we put its effect on price and timing in writing. You can approve it, agree to a swap, or leave it for later.

  1. Business goals and scope

    We discuss your business, your customers and what the project needs to help them do. We review the current setup and identify the work that will make a useful first release.

    What you receive
    A written brief, individual quote and clear responsibilities.
    Your checkpoint
    We agree to the scope, price, payment stages, ownership and transfer terms, outside costs, and approval checkpoints.
  2. Pages, content and search

    We plan the pages, navigation and customer actions around your services and the questions your customers ask. Relevant search terms inform the page topics and headings.

    What you receive
    A page and content outline, with someone responsible for each item.
    Your checkpoint
    You review the structure and confirm who provides the copy, photography and business information. Content help can be included in the scope.
  3. Layouts and visual direction

    We work through the key layouts and the look of the site before building. You can see how the content and important actions fit on desktop and mobile.

    What you receive
    Wireframes or page designs for the agreed layouts.
    Your checkpoint
    You approve the design direction at the agreed review point. Revision rounds are defined in your scope.
  4. Development and connections

    We build the reviewed designs, add the agreed features and connect the tools your business uses. The platform is chosen around what the site needs to do and how you want to manage it.

    What you receive
    A working preview with the agreed pages and functions.
    Your checkpoint
    You review the staged build. We share progress and decisions at the checkpoints in your scope.
  5. Testing and your review

    We check the agreed browsers, phone layouts, keyboard navigation, forms, links and page information. You try the tasks your customers need to complete.

    What you receive
    A site ready for review, with recorded checks, fixes and any agreed limitations.
    Your checkpoint
    We resolve material issues against the scope and receive your approval before launch.
  6. Launch and handoff

    We plan the switch, check the live site and confirm your access to the accounts and materials you own. If the project includes a content management system, we show you how to make routine updates.

    What you receive
    A release record, account and ownership notes, and practical instructions.
    Your checkpoint
    We agree to the release arrangements, recovery steps and handoff before going live.
  7. Initial support and ongoing care

    We monitor and offer initial support on the project to get you up and running. The support period and responsibilities are set out in your proposal.

    What you receive
    An agreed support period and a clear route for later changes.
    Your checkpoint
    Ongoing hosting, care and improvements are scoped separately. When measurement is included, we use observed results to inform the next priorities.
    Explore managed care

The process fits the job.

A new website

We work through the relevant planning, design, build and launch checkpoints, with content responsibilities and approvals defined in the scope.

Explore websites

A focused repair

We review the problem, agree to the change, make the repair and verify the affected path. A small fix can be an engagement of its own.

Discuss a repair

Email and domains

We establish the sending paths and account ownership, investigate the issue, then agree to any changes, recovery steps and verification.

Explore email help

Tell us what you need.

Tell us about the job. We’ll put the work, price and any ongoing costs in writing.

Start a conversation