Find out why your business emails aren’t arriving.

Solure investigates delivery problems across business inboxes, website forms, invoicing systems and other services sending on your behalf. Start with a defined assessment, written findings and corrective recommendations.

Discuss an email problem

Bounces, spam or missing messages.

Start with the problem you can see. The investigation establishes which part of the setup needs attention.

Messages bounce back.
You receive an error or rejection, but the reason and next step are unclear.
Customers find your email in spam.
Messages arrive somewhere unexpected, or reach some recipients and fail at others.
Form alerts or invoices go missing.
Your regular inbox works, but a website or business application sends messages that people don’t receive.
Several services send for your business.
You need to establish which services are sending, how they are configured and where the problem begins.

Trace the message. Check the evidence.

Compare representative messages.
We review agreed examples of the problem alongside successful messages where available. Message headers, rejection responses and sending times help establish what happened to those messages.
Identify the actual sending path.
We map the mailbox provider, website, invoicing tool or other application involved, including any relay or connected sending service. An application’s email can follow a different path from your regular inbox.
Review the relevant configuration.
We check the domain records, sender authentication, routing and provider settings that apply to that path. SPF, DKIM and DMARC are examined in the context of the service and message evidence.
Separate findings from open questions.
We explain what the evidence supports, what remains unresolved and where another test or a provider’s input is needed. The receiving provider’s rules, sending practices and message content may also affect the result.

Written findings you can act on.

You receive a record your own staff or provider can use, with the next steps and the evidence needed to check them.

Written findings: The concern reviewed, the systems involved and the evidence supporting each finding.
Prioritized corrective steps: Recommended changes in a practical order, with dependencies and responsibilities identified.
Unresolved questions: What the available evidence cannot establish and the next useful way to investigate it.
Agreed verification criteria: The test messages, settings or provider checks that would show whether an agreed change worked.

A specific problem. A defined investigation.

Example request

An invoicing service whose messages go missing.

“Our regular email works, but some customers aren’t receiving invoices from our billing system.”

What we’d deliver: A review of the invoice sender’s path, representative successful and failed messages, and the relevant domain and provider settings. Written findings explain what the evidence supports, any open questions and the corrective steps worth taking.
How we’d check it: Agree to representative test messages and affected recipient addresses, then compare the available message headers, rejection responses and provider records against the findings. The report states what those checks establish and what still needs further evidence.
What would expand the scope: Changing the billing application, moving mailboxes, implementing recommended fixes or arranging ongoing monitoring would be agreed as additional work unless included in the original scope.

The diagnosis process.

Describe the problem.
Tell us which messages aren’t arriving, which service sends them and when the problem began.
Review message evidence.
We compare affected messages with successful examples, using headers, bounce notices and available sending records.
Trace the sending path.
We follow the message through the sending service, domain records and provider settings to investigate where it goes wrong.
Explain the findings.
You receive written findings, recommended changes and the checks needed to assess those changes.

Your inbox and the services around it.

We work with Microsoft 365, Google Workspace, domain and DNS configuration, website forms and connected application senders. The first conversation identifies which services are involved and what we can examine within the agreed scope.

For setup, a provider move or broader domain work, explore email and domains. The educational message journey there explains how inboxes and application senders can have different authentication results.

Will I have to change email providers?

We start by assessing the setup you have. A provider move is considered only where the findings justify it, with its own agreed plan and scope.

Can you investigate a website form or invoicing system on its own?

Yes. A defined investigation can focus on a particular website form, invoicing service, CRM or other application sender. We agree to the system, examples and checks covered before beginning.

Can our existing IT team or provider stay involved?

Yes. We can coordinate with the people who already manage your systems. Written findings identify the recommended changes and checks so your team, provider or Solure can carry out the agreed next steps.

Does an investigation include fixing the problem?

The written scope explains what is included. An investigation provides findings and corrective recommendations; implementation is quoted separately unless specific changes and their verification are explicitly included.

What should I send in the first inquiry?

A short description of what is going wrong, the service involved if known and when it started. We agree to the evidence and access needed after that conversation, including a suitable way to share diagnostic material.

How much will it cost, and how long will it take?

Each investigation receives a written scope and individual quote. We agree to a proposed timeframe after reviewing the concern and access needs. Provider responses and additional evidence can affect the investigation, so any change to the agreed work is discussed with you.

Tell us what isn’t arriving.

Tell us about the job. We’ll put the work, price and any ongoing costs in writing.

Start a conversation

Find out why your business emails aren’t arriving.

Bounces, spam or missing messages.

Messages bounce back.

Customers find your email in spam.

Form alerts or invoices go missing.

Several services send for your business.

Trace the message. Check the evidence.

Compare representative messages.

Identify the actual sending path.

Review the relevant configuration.

Separate findings from open questions.

Written findings you can act on.

A specific problem. A defined investigation.

An invoicing service whose messages go missing.

The diagnosis process.

Describe the problem.

Review message evidence.

Trace the sending path.

Explain the findings.

Your inbox and the services around it.

Frequently asked questions

Tell us what isn’t arriving.